Please be careful when selecting items in your cart. Refunds for your errors/changes to order will be made before shipping/processing with a 5% credit card processing fee charge. Website credits in full for use on other items on our website may be offered to avoid any fee charges. If orders have been pulled and packed and changes need to be made a 10% order total change fee may be added or deducted from payment. Items returned after shipping that are not defective could have a 10% restocking fee and forfeiture of free shipping if it takes the total below free shipping qualification total. Defective or damaged items will be replaced or refunded at no additional cost to the customer. Please email us pictures of any damage to items, including images of packaging. Thank you.
Please Note: While most orders are now shipping within a day or two of ordering, most clay puzzling molds are being made to order and can take a week or longer. You will get an automated notification email from our system when your order is placed and another when it is shipped. You will also get and email with tracking from UPS or USPS. Check your spam folders if you don't see them in your inbox for the email you provide.